Communication in Written Form- Chapter 4 Test

Employees must often read at work to understand directions for using equipment.

• True

• False

Reporting on the progress of tasks or projects is a common use of writing at work.

• True

• False

The audience for your wiring should have little influence on how formal your writing style will be.

• True

• False

In a block format business letter, all lines begin at the right margin.

• True

• False

A memo is an informal business document used to communicate with an individual or group.

• True

• False

Business writing is

• not an important task for most office workers

• purpose driven

• used to seek or provide specific information

• both B and C

A well written business message

• is expected to contain only one or two errors

• is clear, concise, courteous, complete, and correct

• should not contain polite expressions such as please and thank you

• none of the above

The primary purpose of editing a document is

• develop an understanding of the audience for the document

• make sure the message is accurate and conveys what the writer intended

• determine the response the writer desires from the reader

• determine the purpose of the message

A formal written business communication, usually to someone outside the organization, is a

• memo

• business letter

• email message

• newsletter

An envelope for a business letter

• makes an impression on the reader before he or she sees the letter

• should be of the same quality and color as the stationary used for the letter

• must be of a proper size and material acceptable to the US postal service

• All the above