Memos [Cengage Ch 4]

Memo is short for "Memorandum" or "something to be remembered." The original language of this term is

• Latin

• Gaelic

• Spanish

• German

Memos are commonly used for

• making an announcement

• giving instructions

• alerting staff to a problem

• promotions for staff

Accepted ways in which in house communications are formatted, organized, written and routed within an organization are known as

• protocols

• politics

• parts

• tones

Timely, Professional, Tactful & Appropriate should describe the -------------- of the workplace.

• protocols

• politics

• parts

• tones

The header & the message of a memo are its . . .

• protocols

• politics

• parts

• tones

Casual or formal. These are determined by your audience.

• protocols

• politics

• parts

• tones

Conversational and official depending on the audience you have in mind.

• style

• email

• memo

• hard copy

When the content is routine and the reply you need is immediate, send . . .

• style

• email

• memo

• hard copy

When the content is official and the reply is less important, send . . .

• style

• email

• memo

• hard copy

Your memo should specifically state if and what kind of this is needed.

• headings

• lists

• letterhead

• reply