CAT 102- Housekeeping Services Midterm Examination

The guestroom attendant's main goal should be to:

• clean the guestroom as quickly as possible.

• clean guestrooms using as few chemicals as possible.

• become a housekeeping supervisor.

• make sure guestrooms are clean, completely stocked, and welcoming.

Which of the following conversations contains information that is sensitive in nature and should be conducted in private?

• informing a guest their credit card has been declined

• telling a guest about the various amenities that are available

• asking a guest if they would like a wake-up call

• informing a guest about the featured entrée in the hotel’s restaurant

After listening to a customer complaint, an employee should

• apologize for the inconvenience or frustration experienced by the guest.

• have a supervisor handle the problem.

• admit fault for the problem.

• promise the guest they can have whatever will make them happy.

What is meaning of "CO"?

• The room status when guest has vacated.

• The guest setted the bill but did not check out.

• The status of room is not ready for selling because of some problem.

• The status of the room that need extra amenities.

What is meaning of "VIP"?

• The room status when guest has vacated.

• The guest setted the bill but did not check out.

• The status of room is not ready for selling because of some problem.

• The status of the room that need extra amenities.

What is meaning of "VIP"?

• The room status when guest has vacated.

• The guest setted the bill but did not check out.

• The status of room is not ready for selling because of some problem.

• The status of the room that need extra amenities.

What is meaning of "DNCO"?

• The room status when guest has vacated.

• The guest setted the bill but did not check out.

• The status of room is not ready for selling because of some problem.

• The status of the room that need extra amenities.

Which is the term of the room is occupied but the bed was not used?

• Guest room attendant

• Occupied Clean

• Sleep-Out

• General Clean

The three major functions of the housekeeping department are to keep the hotel ____.

• clean, sanitary, and attractive

• free of mold, mildew, and dust

• secure, clean, and occupied

• occupied, modern, and successfully marketed

Room attendants must learn to work around guests’ belongings.

• True

• False