day 3

1. If line suspended due to fraud by pass you will inform the customer to call 155 to know the reason

• A. True

• B. False

2. If line status is barring or suspended and he didn’t make any usage more than 120 days and less than 220 days to reactivate the line again he should recharge

• A. False

• B. True

3. CST can make final termination for prepaid line through call center agent

• A. False

• B. True

4. Sim swap fees is 5 LE

• A. True

• B. False

5. You can delegate any one to make sim swap even if he didn’t have delegation letter

• A. True

• B. False

6. If cst need to locate his device due to stolen case, he can call us on 111

• A. True

• B. False

7. Cst can make suspension in lost and stolen case for

• A. 15 days

• B. 14 days

8. Before agent take lost and stolen suspension action on system the agent should make verification with CST

• A. True

• B. false

9. MNP customer can port in we if he not completed 4 months on his exist network

• A. True

• B. False

10. Postpaid customer can call 800 for 14 PT/ call

• A. True

• B. False