​Way of communication for ​Technical Visits is

• Phone call

• Phone call & SMS

• Phone call & SMS & record message

​Technical Visits valid for

• Up CST

• Down CST

​Technical Visits escalation to

• SLS

• IU

​Technical Visits SLA for Rest of Egypt is

• 5 Working days.

• 5 days.

• 1 Working day.

​Installation Visits responsible for

• CPE Installation & Configuration"

• Internal wiring

​Installation Visits with selt 140 M ( Pop exchange ) , TKT will assign to :

• IU

• SLS