Office Admin

Which of the following methods can be used for written communication to staff members?

I. Circulars

II. Letters

III. Index cards on files

• I only

• II only

• I and II only

• II and III only

2. An officer left last night for a three-day business conference in another Caribbean territory. You have just seen on your desk a copy of a short letter which you had prepared for his folder. Which of the following is the MOST appropriate action to take?

• Send the details of the letter to him by electronic mail.

• Send a copy of the letter to him by special delivery

• Tell him the details of the letter by telephone

• Assume that he no longer requires the letter and file it

Which of the following pieces of equipment would be MOST useful in an office where replicas of original documents are often needed?

• Photocopier

• Ink duplicator

• Spirit duplicator

• Offset litho machine

Kelly is creating a ten-page handbook and needs to make 100 copies. Which three items of equipment would she be most likely to use?

• a. A shredder, a guillotine and a stapler

• A printer. A fax and a laminator

• A computer, a photocopier and a binding machine

• A scanner, a printer and a laminator

The person above you on a organisation chart is always:

• The chief executive

• Your colleague

• Your subordinate

• Your boss

The most appropriate way to greet a visiting client is to:

• Ask them what they want

• Shake hands

• Smile and introduce yourself

• Ask them to sit and wait until you are ready to deal with them.

A characteristic of an open-plan office is:

• It does not exists- user communicate in cyberspace

• Many staff work in open areas separated by cubbies to give some privacy.

• There are no walls or screens between managers and staff.

• It is designed to have ergonomic benefits

An advantage of working in an ergonomically designed office is that:

• It has the latest equipment

• There is better team spirit.

• It is easier to work efficiently and safely.

• It will be an open-pan area.

Two results of buying modern office equipment are likely to be:

I. An increase in staff

II. An increase in efficiency

III. An increase in clients

IV. An increase in quality

• I and III only

• II and iv only

• All of the above

• None of the above

The main feature of a centralized records management system is:

• Expensive equipment

• Having a computerized system

• It holds all of the records in one place

• Records are kept in different departments