Unit 9.2 - Telephone conversation

In which sentence are you introducing yourself?

• Would you like to leave a message?

• I’m afraid_________is not available at the moment.

• Is Paul in?

• Kenny speaking.

• Excuse me, who is this?

In which sentence are you asking who is on the telephone?

• The line is busy at the moment…

• I’m afraid_________is not available at the moment.

• Can you hold a moment, please?

• Kenny speaking.

• Excuse me, who is this?

In which sentence are you asking for someone? (Select all possible answers)

• Is Paul in?

• I’m afraid_________is not available at the moment.

• Is Paul there?

• Can I have extension 321?

• Excuse me, who is this?

In which sentence are you connecting someone?

• I’ll put you through.

• How may I help you?

• Can you hold a moment, please?

• Kenny speaking.

• Excuse me, who is this?

In which sentence are you asking someone to wait? (Select all possible answers )

• I’ll put you through.

• Can you hold the line?

• Can you hold a moment, please?

• Hang on a second.

• Excuse me, who is this?

In which sentence are you replying that someone is not

available? (Select all the possible answers).

• The line is busy at the moment…

• Can you hold the line?

• I’m afraid_________is not available at the moment.

• Kenny speaking.

• Mr. Bradley isn’t in… He is out at the moment…

In which sentence are you taking a message? (Select all possible answers)

• I’ll put you through.

• Would you like to leave a message?

• Can I take a message?

• Could I have your name, please?

• Excuse me, who is this?

In which sentence are you leaving a message?

• Could you ask him / her to call me back?

• Would you like to leave a message?

• Can I take a message?

• I’ll speak to you later.

• Excuse me, who is this?

In which sentence are you thanking someone? (Select all possible answers)

• Could you ask him / her to call me back?

• Would you like to leave a message?

• Can I take a message?

• Thanks for your help.

• Thanks for calling.

In which sentence are you identifying the caller? (Select all possible answers)

• Excuse me, who is this?

• Could (Can, May) I tell him who is calling?

• Can I ask who is calling, please?

• Who’s calling, please?

• Thanks for calling.