Accounts

How many options are there in the bottom panel of the app?

• 2

• 4

• 5

• 6

To what reason can a user choose to delete their account?

• Others

• I want to change my Shop Name

• I no longer want to use Shopee

• I want to change my username

If an order is created but Shopee has yet to verify the payment, in which tab would the order be in?

• To Pay

• To Ship

• To Receive

• Return/Refund

If an order is being delivered by the seller, in which tab would the order be in?

• To Pay

• To Ship

• To Receive

• Return/Refund

If an order has issues and the buyer wishes to receive a reimbursement for the purchase, in which tab would the order be in?

• To Pay

• To Ship

• To Receive

• Return/Refund

Which platform is the most important for a user to ensure that their account is verified?

• Shopee Web

• Shopee App

• Seller Center

• Back End

Based on the answers below, choose the correct reason(s) as to why an account CANNOT be deleted.

• Account is frozen/banned

• ShopeePay balance RM0.01

• Orders are in status ESCROW_VERIFIED

• Orders are in status ESCROW_PAID

Which team should we escalate the case if a user comes to us for the change of username?

• MY-Change Phone Number

• MY-Fraud

• MY-Escalation

• MY-Payment

Provide me with steps to on how delete my account via the apps

Evaluate responses using AI:

OFF

Provide the details needed when asking for proof from the user for the change mobile number case.

• Shopee username

• Old contact number

• Shop Name

• Proof of Ownership of old contact no