Accounts

How many options are there in the bottom panel of the app?

• 2

• 4

• 5

• 6

To what reason can a user choose to delete their account?

• Others

• I want to change my Shop Name

• I no longer want to use Shopee

• I want to change my username

If an order is created but Shopee has yet to verify the payment, in which tab would the order be in?

• To Pay

• To Ship

• To Receive

• Return/Refund

If an order is being delivered by the seller, in which tab would the order be in?

• To Pay

• To Ship

• To Receive

• Return/Refund

If an order has issues and the buyer wishes to receive a reimbursement for the purchase, in which tab would the order be in?

• To Pay

• To Ship

• To Receive

• Return/Refund

Which platform is the most important for a user to ensure that their account is verified?

• Shopee Web

• Shopee App

• Seller Center

• Back End

Based on the answers below, choose the correct reason(s) as to why an account CANNOT be deleted.

• Account is frozen/banned

• ShopeePay balance RM0.01

• Orders are in status ESCROW_VERIFIED

• Orders are in status ESCROW_PAID

Which team should we escalate the case if a user comes to us for the change of username?

• MY-Change Phone Number

• MY-Fraud

• MY-Escalation

• MY-Payment

Provide me with steps to on how delete my account via the apps

Provide the details needed when asking for proof from the user for the change mobile number case.

• Shopee username

• Old contact number

• Shop Name

• Proof of Ownership of old contact no