Based on this screenshot, how much will you refund Wendy for the meal guide? (Click on the image)

• $59

• $79

• $29.50

• $39

A user writes in, and under user type, it lists B2B. What should you do?

• Give your very best service possible, these are extremely important customers.

• Save the ticket and ask your leader for help in replying to the customer.

• Use the ‘Assign to Enterprise’ macro to reassign to the Enterprise view.

• Use the ‘Assign to B2B’ macro and reassign to the Enterprise view.

You receive this email, how should you respond to Raquel's email? She wants you to send the receipt.

• Tell her she should look in her inbox because we already sent her a purchase receipt.

• Tell Raquel you aren't allowed access to that information and apologize.

• Inside SupportLand, locate the subscription, locate the transaction, and one of the options at the top will be receipt. Click “Print”, and choose “Save as PDF”.

• Generate a receipt in Braintree or Stripe, depending on which payment system is linked to the user's account

Sebas ordered a workout guide two months ago but was unable to use it because of a leg injury. He's now requesting for a refund. Upon checking SupportLand, you saw the information below. How much are you going to refund to his account?

• $24.50 (check the screenshot)

• $39.50

• $25

• $49

When SupportLand looks like this we can conclude that ________.

• the user has two UPIDs.

• that the user is active and has been using the app since the 24th of February.

• we can see that the user pays in CAD and is on a 2-month plan.

• the user has an active subscription, but can't see if the UPID has been redeemed.

While looking at SupportLand for Cindy's account, you see that she has multiple subscriptions. What are the first steps we can take to see which accounts need to be cancelled?

• You can look at the messages in Groups Magic to see if there’s any activity.

• Reply to her and list down all the listed subscriptions. Ask her which ones can be removed.

• Look for subscriptions with unredeemed UPIDs.

• A user can ask to switch plans at any point.

Juan sends a request stating that he needs to reset his password. Upon checking the At-a-Glance section of SupportLand, the UPID Redeemed box shows false. When you click on the UPID link it directs you to this page. What does this mean?

• The user has not completed their web enrollment.

• This does not mean anything.

• The user needs to get a password reset macro sent to them.

• He needs to resubscribe.

When you see this in Supportland, what does it mean? (Check the screenshot and zoom it)

• the user has had two subscriptions with Noom.

• we are not able to conclude anything with this information.

• the user has signed up through Google Play.

• the user has canceled both of their subscriptions.

What is your trainer's second name?

• Aracely

• Maribel

• Raquel

• Anali

Just by looking at this portion of the SL, what can you say is the Alex's issue?

• Alex is confused and this is a case of user error.

• Alex has not completed their profile which is determined because they do not have an authentication method.

• Alex might have used a different email when enrolling.

• Alex just needs to install the app.