Communication is the exchange of information between a sender and a receiver.

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The degree of confidence and trust the receiver has in the sender or the source of the message is called source credibility.

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Selective perception is the term used to describe when people screen out information that is not consistent with their beliefs or background.

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Communication must always be verbal.

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Encoding is the process of converting a message into symbols that people will understand.

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The main advantage of written communication is that it provides a permanent record of a message.

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Illiteracy is not a problem.

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In organizations, only top managers are sources of messages.

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Telephone communication is the richest medium.

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Feedback is the receiver's response to the sender's message.

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