Business communication 1. kolokvij

Communication skills are critical:

• to your job placement

• to your performance

• to your career advancement

• to your organizational success

Describe the communication process shortly, including the sender, the message itself, the receiver, and feedback!

Most individuals listen at only ____ % efficiency.

• 25

• 10

• 40

• 70

Name at least 4 different barriers to effective listening (slides 14-20).

What is nonverbal communication? Provide a definition of your own (1 point) and at least 2 types of it (2 points).

In preparing business messages and oral presentations, you’ll find that your writing needs to be: __________, ________-oriented, and __________.

What are the three basic parts of any business writing process?

What is the primary purpose of business writing? What is the secondary purpose?

Communication channels: when you need to deliver or gather information quickly, and when nonverbal cues are not important, and when you cannot meet in person, the _____________ is the best channel to use.

• voicemail message

• telephone call

• memo

• report

What is media richness? Which media are considered “richer”?