____ is a group of workers with the purpose of improving workers status and working conditions.

• Shop stewarts

• Trade union

• Open shop

______ represents a particular section of skilled workers all in the same trade.

• General Union

• Industrial union

• Craft union

____ represents all workers within a particular industry.

• Industrial union

• White-Collar union

• General union

____ represent white collar workers, particularly supervisors and managers.

• Industrial union

• Craft union

• white collar union

______ are organizations in which trade unions are members.

• Union actions

• Union Federations

• Employer Action

______ negotiations between representatives of employers and trade unions.

• Bargaining Agreement

• Industrial Actions

• Collective Bargaining

_____ is a contract showing what was agreed upon by both parties.

• Bargaining agreement

• Collective bargaining

• Productivity

Other purposes for trade unions include sick pay, _____, maternity leave, _____.

• pensions, training

• working conditions, strike

• hours of work, work to rule

When unions and management are not able to reach an agreement, it is said that they have reached an _________.

• Impose

• Injunction

• Impasse

____ refers to any measures taken by the trade unions to reduce productivity.

• Employer Action

• Industrial Actions

• Third Party Action