D7 WCAP

1- cst has WCAP, Incase Matrix has no logs, CCA should reset & configure , For UP Customer only ?

• True

• False

2- cst has WCAP , Restart Port & CPE, customer Line Status checked : Line Down, Matrix Status checked : Matrix up, Data Status from Main : Line Down , whats the Next Step :

• Escalate to SLS

• Escalate to IU

4- cst has WCAP Case , Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin , whats the next step :

• Check if Customer Obtained IP

• Check existence of NAS Port ID

5- cst has WCAP Case , Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin, existence of NAS Port checked : Not exist , whats the Next Step :

• Escalate to SLS

• Bscalate to IU

6- cst has WCAP Case ,Restart Port & CPE, customer Line Status checked : Line Up, Matrix Status checked : Matrix down, Pop Type checked : Cabin, existence of NAS Port checked : exist, Log IP checked : No Logs whats the Next Step :

• Reset Hard and re-configured

• Escalate To IU

7- cst has WCAP Case , Ask cst to disconnect phone cable from CPE , and ADSL Down this mean cst has problem in his CPE ?

• True

• False

10- cst hasWCAP Case , land line bills from TE website : No bills, Customer Calling from the same ADSL number : No, Voice Status Checked : Not sure, Phone set avail : No, Called customer land line : Recorded MSG, other MSG , whats the Right Action :

• Escalate Voice Down

• Transfer cst to 111

احمد قطع الناس وهيا بتتكلم كام مره؟

• ثلاثه

• اتنين

• اربعه