Lesson 11 Quiz - Productivity and Quality - Section A

Which of the following best describes service operations?

Hint: Services are not tangible

• production processes in which resources are combined to create finished products

• production processes in which resources are broken down into components to create finished products

• activities producing intangible and tangible products, such as entertainment, transportation, and education

• activities producing tangible products, such as radios, newspapers, buses, and textbooks

Which of the following best describes goods production?

Hint: Goods are tangible

• activities producing intangible and tangible products, such as entertainment, transportation, and education

• activities producing tangible products, such as radios, newspapers, buses, and textbooks

• production processes in which resources are broken down into components to create finished products

• the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers

Which of the following is a method best used for total quality management?

• measuring the productivity of a workforce

• tracking the productivity of a country as a whole

• analyzing a competitor's products to identify desirable improvements

• reducing the amount of time allowed to complete tasks

Which of the following best describes operations management?

Hint: Operations are processes within a business.

• the systematic direction and control of the processes that transform resources into finished projects that create value for and provide benefits to consumers

• production processes in which resources are combined to create finished products

• activities producing tangible products, such as radios, newspapers, buses, and textbooks

• activities producing intangible and tangible products, such as entertainment, transportation, and education

While goods are ________, services are ________.

• analytic; leveraged

• produced; performed

• analytic; produced

• produced; leveraged

Steve manages people who take various raw materials and pre-made assemblies and puts them together in a unique product that is sold to retail stores. Steve is involved in

• service creation

• manufacturing management

• operations management

• goods creation

A(n) ________ process is a set of methods and technologies used in the production of a good or service.

• operations

• form creation

• product

• manufacturing

Which of the following best describes total quality management?

• the process by which a company analyzes a competitor's products to identify desirable improvements

• the principle that quality belongs to each person who creates it while performing a job

• the sum of all activities involved in getting high-quality products into the marketplace

• the consistency of a product's quality from unit to unit

Which of the following best describes supply chain management?

• a program certifying that a factory, laboratory, or office has met the quality management standards of the International Organization for Standardization

• the redesigning of business processes to improve performance, quality, and productivity

• a certification program attesting to the fact that a factory, laboratory, or office has improved environmental performance

• the principle of looking at the supply chain as a whole in order to improve the overall flow through the system

________ is the starting point for total quality management.

• performance management

• customer focus

• supply chain management

• quality assurance