SLA For Unsupported Case is ......

• 2 : 5 H

• 2 H

• 1 H

SSID refer to ....

• Password WIFI

• WIFI Name

• None of above

any Maintenance Visit has cost 75 Le add to next bill

• True

• False

installation visit can do to any CST with first 60 Days from his subscribe

• True

• False

We can create technical visit for any type of cst even if Corporate CST

• True

• False

IF CST has Pending installation Visit stats on Order and has ( no problem ) substatus on CST 360 your action

• in form cst SLA 1 WD

• transfer CST to Account management

• Direct CST to CSO

Unsupported Case escalate to ....

• IU

• SLS

• SL advanced

You Can Direct CST to Near CSO to configure his locked CPE

• True

• False

Way of Communication for Any Type of Visits is ....

• Phone Call

• Phone Call and SMS

• Phone Call and SMS and recoreded MSG

Technical Visit Can do for any CST his line up with no technical problems just need Configuration

• True

• False