Day 5

You can search by account number in BSS :

• True

• False

Any solved case within the call should be waiting for customer :

• True

• False

Customer has Voice Down Case and ticket will be escalated to :

• IU

• Second Level Support

• Transfer to Fixed Line

SLA Pending Fixing TE- IU Pool :

• 3 Days

• 3 Working Days

• 3 Hours

SLA for BLQ for third escalation will be :

• 2 Days

• 2 Hours

• 2 Working Days

You should add secondary mobile number & mobile in physical cases escalation :

• True

• False

Maximum time for updating TTS ticket is 6 Minutes after closing the call :

• True

• False