VFGH CXX Training

How many lives would we like to improve per our purpose?

• 10 Million

• 1 Million

• 10 Billion

• 1 Billion

What is the Consumer TNPS KPI Target we have for the year?

• 40

• 35

• 70

• 5

What is the Enterprise TNPS KPI Target we have for the year?

• 40

• 35

• 70

• 5

How many channels can we find TOBi on?

• 3

• 5

• 4

• 6

TOBi is able to handle transactions

• True

• False

Project DNA & Skyline has the basic function of

• Eliminate, Simplify, Automate

• Automate, Automate Automate

• Digitalization

Project Skyline has _________ Intent Reasons

• 12

• 6

• 4

• 3

Which apps are currently connected to MVA10?

(Select Best Answer)

• Vodafone Music, Dreamlab

• Vodafone Music, 2CTV, WhatsApp

• Vodafone Music, 2CTV, DreamLab

• Vodafone Music, 2CTV

According to telephone courtesy, you are to return missed calls within how many hours?

• 4

• 6

• 2

• 1

how can one access the Self Service Portal?

• myvodafone.vodafone.com.gh

• vodafone.com.gh

• selfserve.vodafone.com.gh

• fbb.vodafone.come.gh