Your brother's friend calls and he wants to speak to your brother. You will get your brother, but he is in the room. What do you say to your brother's friend to wait for a while on the phone.

• Hang up the phone.

• Hold on, please.

• Call him back later.

Someone calls and wants to speak to your father, but your father is out now. What do you say?

• Sure.Let me try to connect you.

• Can you please tell him that Nick called?

• He isn't here. Do you want to leave a message?

You call your friend, Jack but his mum answers the phone and says he's not available at the moment. Leave a message for him.

• Can you tell him to call me back?

• Would you like to leave a message?

• Could you speak louder please?

Someone calls and wants to speak to your sister, but she isn'at home now. What do you say?

• I'll ring back later.

• I can't hear you well.

• I'm afraid she's gone out now.

You work at a call center of a bank. A customer calls you to apply for a credit card. You don't understand his/her date of birth. What do you say?

• How may I help you?

• Can you repeat your date of birth please?

• Can I leave a message, please?

Your friend calls you and talks about a movie but you can't hear her/him. What do you say?

• Wait a minute please.

• Can you repeat that? It is a bad line.

• Can I take a message please?

You are talking to friend on the phone but you can't understand his last sentence. What do you say?

• Could you say that again, I don't understand.

• Hang up the phone now.

• She is at the meeting now.

You are calling Mr. Brown but the secretary answers the phone. What do you say?

• Hello. this is Mr. Brown calling.

• Hello, this is Mary, can I talk to Mr.Brown please?

• Do you want to leave a message for Mr. Brown?

Someone calls you but he/she didn't tell his/her name. What do you ask?

• Excuse me, who is calling?

• Pardon me?

• Can you tell him, Ally called please?

You call your friend but her mom answers the phone and says that she is busy now. You don't have a message. It isn't urgent. What do you say?

• Can I learn who is calling please?

• No problem. I can call back later

• Could you put me through to her?