Workplace Conflicts

Disagreements in goals, facts or expectations can be considered a

• argument

• workplace conflict

• breach of contract

• customer service

Conflict is normal and inevitable process in an organization

• True

• False

Finding the middle ground in a conflict is

• avoiding conflict

• a compromise

• managing conflict

• processing conflict

Who must act as referees to solve employee conflicts and guard against losing their temper

• employees

• supervisor

• customers

• friend

What are some sources of conflict

• communication

• jealousy

• pride

• all of the above

Conflict rarely resolves itself in fact conflict normally escalates if not dealt with proactively and properly

• True

• False

Conflict is when two people or groups disagree, and disagreement causes friction

• True

• False

When you let your emotions drive your decision, it can cause conflict in the workplace

• True

• False

Some positive results that can happen as a result of a conflict include facilitating employee growth, teamwork and

• developing new ideas and solutions

• movement away from a goal

• creating a negative climate

• compensation

You should use conflict resolution strategies to solve workplace problems

• true

• false.