BBI 3213 Pop Quiz! Verbal and Non-Verbal Communication

What is non-verbal communication

• communicating with someone by using gestures
• Getting messages across with facial expressions
• Using your body language to convey something to someone else
• All of the above

Paraphrasing is....

• Repeating a customer's order back to them exactly the way they said it
• Asking the customer to repeat their order again
• Informing the customer of the process they must follow to place their order
• Relaying the order (or message) back to the customer to ensure you understand their request

When you speak, your listener gets messages from...

• What you say and your vocabulary
• How you look and your words
• What you say, how you act, and your accent
• What you say, how you act, and how you look

The functions of nonverbal language are...

• to agree with or contradict verbal messages
• to replace verbal messages
• to emphasize verbal messages
• all of the above

The amount of ________ __________ often determines the level of trust and trustworthiness

• healthy hugs

• eye contact

• text messages

• Instagram posts

When you speak, your listener gets messages from...

• What you say and your vocabulary
• How you look and your words
• What you say, how you act, and your accent
• What you say, how you act, and how you look

Why is non verbal communication with patients important?

• You can listen, look, move, and react

• All of the above

• Tell the patient you’re communicating with whether or not you care

• It can put patients at ease, build trust, and draw others towards you

Non-verbal communication can stand-alone by itself and it is not linked to verbal cues.

• True
• False

Mr. Jones is stroking his chin while talking to his Science class. What is he communicating?

• Anger

• Fear

• Contempt

• Trying to make a decision

When asked if she was cheating during the test by her teacher, Kim looks down at the floor. What is her body language communicating?

• fear

• sadness

• guilt

• concealing something