Business Management Final Exam

All the ways in which people differ are known as

• culture

• diversity.

• subculture.

• ethnocentrism.

Which of the following characteristics is a primary dimension of diversity:

• Age

• Income

• Language

• Religion

Which of the following characteristics is a secondary dimension of diversity:

• Race

• Ethnicity

• Gender

• Geographic location

Valuing diversity means

• ignoring differences.

• minimizing differences.

• acknowledging differences as assets.

• acknowledging differences as problems.

Which of the following is evidence that diversity cannot be avoided:

• The demographic makeup of today’s workforce

• Stereotypes and prejudices

• Language barriers

• The value placed on individualism

Barry’s family is originally from Ireland. Their customs, habits, and traditions are known as their

• . culture.

• stereotype.

• diversity.

• religion.

Even though she’s very different from them, Marci values her coworkers and their ideas. She’s willing to adjust her opinions and behaviors because she shows

• communication.

• prejudice.

• cultural sensitivity.

• ethnocentrism.

Tom believes that his own culture is naturally better than other cultures. This is an example of

• cultural sensitivity

• diversity.

• individualism.

• ethnocentrism.

Judgments based on feelings rather than facts are

• prejudices.

• stereotypes.

• religious differences.

• color associations.

Frances is meeting with some potential clients who are from out of the country, and she isn’t sure what their negotiation style is like. She doesn’t want to offend them, so she should

• assume their negotiation style is the same as hers.

• do some research on their country’s typical negotiation style.

• avoid doing business with them.

• be direct and confrontational to avoid miscommunication.