
Review Assessment 2

Quiz
•
Other
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Professional Development
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Hard

Julienne Edica
Used 4+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Upon investigating an Advertiser's disabled ad account owned by their Business Manager, you discovered that the status of the BM is Banhammered. What is the next step you should take?
Send Common Response titled Policy Disable: Business Account Disabled and advise them to appeal
Inform the advertiser that your team does not handle this types of requests and refer them to Facebook for Developers site
Escalate the case to appeal this decision on behalf of the advertiser
Work with the advertiser to identify the ad that has violated our policy and educate them on how to avoid this outcome in the future
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What would you suggest an advertiser do if their ad account has been disabled due to a Policy issue? It appears the advertiser has already submitted an appeal form earlier in the day before contacting Support.
Reach out to Policy XFN to request an update on the advertiser's appeal
Inform the advertiser that no further action is required. They should wait until they receive an update on the appeal in their Support Inbox
Help the advertiser submit another appeal request
Apologize to the advertiser and let them know that they will receive a response in their Support Inbox within 24 hours
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An advertiser has contacted you to request clarification on why one of their ads was disapproved. Based on the image, it shows the Facebook Like Icon. Which section of Facebook's ad policy could you refer the advertiser to?
Text in Ad Images
Facebook Brand Usage in Ads
Third Party Infringement
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An advertiser contacts you to get their Business Manager’s Ad Account Creation Limit increased. How would you advise them to get their limit increased from 1 to 5?
This request is against Facebook policy and cannot be completed
Advise the advertiser that you will be escalating the request to the Internal Team
Instruct the advertiser to navigate to Business Settings - Click Accounts and click Ad Accounts - Click +Add - Choose the option 'Create new ad account'
Instruct the advertiser to complete a verified payment (settle bill, pay invoice, etc.) on their single ad account
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The advertiser is concerned about his Political Ad that is not delivering even though he is authorized to run such Ads. When you look up the Ad ID in IDD, you confirmed that the Ad has not been disapproved by policy, and is still not delivering. What would be your next steps?
Look for the UID, Ad account ID, Ad set
This would not be escalated to Policy, escalate to GPAC concierge instead
Look for the UID, Ad account, Ad set, Political verification information explained in KB article
If you are unable to confirm the ad was disapproved, follow troubleshooting steps and escalate to XFN/BPS if necessary
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How could an advertiser's budgeting affect the time an ad spends in the Learning Phase?
If an advertiser continues to use the same budget for multiple ads, the Learning Phase may be extended for increased delivery analysis
A very small or inflated budget could create delivery optimization problem
Budgeting does not affect an Ad's Learning Phase time.
If the advertiser's primary payment information changes, an ad could be re-enter the Learning Phase
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Shirley has reached out to you because, after creating an additional ad set in her most recent ad, the ad returned to Pending Review status. What do you think would be the most likely reason this has happened?
Ad went back into review status because creating an additional ad set represents a 'significant edit'. This can cause an ad to return to review status after previously being approved
Ensure Shirley hasn't hit her account spending limit. If she has, resetting her spend limit should cause the ad to clear the review process
Inform Shirley that this could possibly be a bug and proceed to escalate the case to BPS
Walk Shirley through the ad set up process to ensure she has created all steps of the ad creation process
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