Review Assessment 2

Upon investigating an Advertiser's disabled ad account owned by their Business Manager, you discovered that the status of the BM is Banhammered. What is the next step you should take?

• Send Common Response titled Policy Disable: Business Account Disabled and advise them to appeal

• Inform the advertiser that your team does not handle this types of requests and refer them to Facebook for Developers site

• Escalate the case to appeal this decision on behalf of the advertiser

• Work with the advertiser to identify the ad that has violated our policy and educate them on how to avoid this outcome in the future

What would you suggest an advertiser do if their ad account has been disabled due to a Policy issue? It appears the advertiser has already submitted an appeal form earlier in the day before contacting Support.

• Reach out to Policy XFN to request an update on the advertiser's appeal

• Inform the advertiser that no further action is required. They should wait until they receive an update on the appeal in their Support Inbox

• Help the advertiser submit another appeal request

• Apologize to the advertiser and let them know that they will receive a response in their Support Inbox within 24 hours

An advertiser has contacted you to request clarification on why one of their ads was disapproved. Based on the image, it shows the Facebook Like Icon. Which section of Facebook's ad policy could you refer the advertiser to?

• Text in Ad Images

• Facebook Brand Usage in Ads

• Third Party Infringement

An advertiser contacts you to get their Business Manager’s Ad Account Creation Limit increased. How would you advise them to get their limit increased from 1 to 5?

• This request is against Facebook policy and cannot be completed

• Advise the advertiser that you will be escalating the request to the Internal Team

• Instruct the advertiser to navigate to Business Settings - Click Accounts and click Ad Accounts - Click +Add - Choose the option 'Create new ad account'

• Instruct the advertiser to complete a verified payment (settle bill, pay invoice, etc.) on their single ad account

The advertiser is concerned about his Political Ad that is not delivering even though he is authorized to run such Ads. When you look up the Ad ID in IDD, you confirmed that the Ad has not been disapproved by policy, and is still not delivering. What would be your next steps?

• Look for the UID, Ad account ID, Ad set

• This would not be escalated to Policy, escalate to GPAC concierge instead

• Look for the UID, Ad account, Ad set, Political verification information explained in KB article

• If you are unable to confirm the ad was disapproved, follow troubleshooting steps and escalate to XFN/BPS if necessary

How could an advertiser's budgeting affect the time an ad spends in the Learning Phase?

• If an advertiser continues to use the same budget for multiple ads, the Learning Phase may be extended for increased delivery analysis

• A very small or inflated budget could create delivery optimization problem

• Budgeting does not affect an Ad's Learning Phase time.

• If the advertiser's primary payment information changes, an ad could be re-enter the Learning Phase

Shirley has reached out to you because, after creating an additional ad set in her most recent ad, the ad returned to Pending Review status. What do you think would be the most likely reason this has happened?

• Ad went back into review status because creating an additional ad set represents a 'significant edit'. This can cause an ad to return to review status after previously being approved

• Ensure Shirley hasn't hit her account spending limit. If she has, resetting her spend limit should cause the ad to clear the review process

• Inform Shirley that this could possibly be a bug and proceed to escalate the case to BPS

• Walk Shirley through the ad set up process to ensure she has created all steps of the ad creation process

Ray has contacted Facebook because he is unable to remove an admin on his pages, even though he was able to remove 15 other admins from his pages in a single hour. But now, seems as if the feature just isn't working. After escalating the case to BPS as a bug, it was passed back as 'not a bug', With that in mind, which of the below could be the cause of his issue?

• Inform Ray that his account may have been hit by a feature block, due to the large number of users he removed in a short timeframe

• Let him know that this error message is the result of a possible bug, so you will be escalating the case.

• Instruct Ray to clear his web browser's cache and cookies. If the issue persists, he should attempt using an alternative web browser

• Tell Ray he should attempt to remove the admin from his Business Manager settings, not through his page settings

Which explanation below could you use to best describe a feature block to an advertiser?

• It appears you have been blocked from using this feature. This normally happens when it is determined a client has used the feature in a way the system deems spammy or abusive in some way

• It appears you have been blocked from using this feature. This block normally lasts 24 hours and is merely a security protocol used when a client is accessing a new feature for the first time

• It appears you have been blocked from using this feature because your ad account has not been established long enough to register in our system

• Feature blocks are the result of an ongoing bug. We can escalate this case for you to determine a solution or workaround.

An unmanaged advertiser has an inquiry regarding a possible hacked user account (Facebook Profile). Which troubleshooting step below best describes the next step you would take?

• Gather his UID and Ad Account ID and escalate to OOPS team

• Inform advertiser that the password might have been changed by his co-admin. Advise him to reach out to his co-admin to have it fixed.

• Use Connections Checker to view UID of user who currently has access to the account and escalate to Risk Team

• Send common response titled "Out of Scope - FB Hacked Account"