Can I speak ______ Mr. Khalid, please?

• to

• with

• at

• for

A: Can I speak to Mr. Khalid, please? B: ___________

• Yes, it is me

• That is I.

• I am Mr. Khalid.

• Yes, speaking.

You don't hear what the person says. What should you say?

• Eh?

• Sorry, say that again please.

• Hold the line, please.

• What?

You need to check if your colleague can come to the phone. What do you tell the caller?

• She was here a minute ago.

• Just let me see if she's available.

• Maybe she has gone to lunch.

• Call back later.

You are transferring a call. What do you say?

• I will put up with you.

• I will put you through.

• I will put you down.

• I will put you off.

You call a company to give some important information to someone, but they are in a meeting. What can you say to the person who answered the phone?

• Can you tell him a message?

• Can I take a message?

• Can I leave a message, please?

• Write for me a message, please.

You want to know the caller's name. What is the most polite way to ask?

• What is your name, please?

• Who am I speaking to?

• Who is it please?

• May I ask who's calling?

Can you ask him to call me _________ ?

• back

• up

• out

• too

You want to know why the person is calling before you transfer them. What is the polite way to ask?

• What do you want?

• May I ask what it is regarding?

• Why are you phoning?

• How may I help you?

You need to check something. You want the caller to wait. What should you say?

• Hang on a minute.

• Wait please.

• Hold the line, please.

• Sorry, I'm busy.