Final Customer Relationship Management
Authored by Eqann Tispuan
Other
1st Grade
Used 9+ times
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55 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What does CRM stand for?
Customer Relate Management
Custom Relationship Management
Customer Relationship Management
Customer Relative Management
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which one is not origin of CRM
Interaction
Interactive
Long Term Relationship
Learning Relationship
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the first step happen of origin CRM?
Long Term Relationship
Interaction
Regular Passenger
Irregularity Passenger
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which is related to regular customers?
Learning Relationship
Long term Relationship
First impression
Impression
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which are the 8 principles of CRM?
CRM can make money
Royal Orchid Plus
Big Cards
Nok Fanclub
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is a CRM failure?
Assign work on duty
Not distributing work
The airline has a good management system.
None of the above is correct
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
"Promotion" what point is the in origins of CRM?
Learning Relationship
Interaction
Long Term Relationship
All of the above
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