Final Customer Relationship Management

What does CRM stand for?

• Customer Relate Management

• Custom Relationship Management

• Customer Relationship Management

• Customer Relative Management

Which one is not origin of CRM

• Interaction

• Interactive

• Long Term Relationship

• Learning Relationship

What is the first step happen of origin CRM?

• Long Term Relationship

• Interaction

• Regular Passenger

• Irregularity Passenger

Which is related to regular customers?

• Learning Relationship

• Long term Relationship

• First impression

• Impression

Which are the 8 principles of CRM?

• CRM can make money

• Royal Orchid Plus

• Big Cards

• Nok Fanclub

What is a CRM failure?

• Assign work on duty

• Not distributing work

• The airline has a good management system.

• None of the above is correct

"Promotion" what point is the in origins of CRM?

• Learning Relationship

• Interaction

• Long Term Relationship

• All of the above

What is it?

• Airline advertising on Social Network

• Airlines Advertising on Billboard

• Airlines Advertising on Instagram

• Airlines Advertising on Website

"First time impression and come again" Which is related to?

• Learning Relationship

• Full Services

• Long time relationship

• Premium Airlines

• Compliment

• Satisfaction

• Compensation

• A and B are correct