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Final Customer Relationship Management

Authored by Eqann Tispuan

Other

1st Grade

55 Questions

Used 9+ times

Final Customer Relationship Management
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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does CRM stand for?

Customer Relate Management

Custom Relationship Management

Customer Relationship Management

Customer Relative Management

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which one is not origin of CRM

Interaction

Interactive

Long Term Relationship

Learning Relationship

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Media Image

What is the first step happen of origin CRM?

Long Term Relationship

Interaction

Regular Passenger

Irregularity Passenger

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which is related to regular customers?

Learning Relationship

Long term Relationship

First impression

Impression

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which are the 8 principles of CRM?

CRM can make money

Royal Orchid Plus

Big Cards

Nok Fanclub

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is a CRM failure?

Assign work on duty

Not distributing work

The airline has a good management system.

None of the above is correct

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

"Promotion" what point is the in origins of CRM?

Learning Relationship

Interaction

Long Term Relationship

All of the above

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