Review for 3rd Assessment

Mico's ad account has been temporarily disabled due to an outstanding balance. You've checked Payment History tool and determined that the charge was too large and must be charged through smaller amounts in separate transactions. What error code did you see in Payment History tool?

• PE_CC_DECLINED = 2500

• PE_INSUFFICIENT_FUNDS = 2001

• PE_PP_ACCOUNT_BLACKLISTED = 2851

• PE_INVALID_AMOUNT = 1001

An Instagram ad with CTA button is rendering a badly cropped image. Which of the below steps can you take to troubleshoot the issue before escalating as a possible bug?

• Review advertiser's ad creative to ensure compliance with our ad policies

• Assist the advertiser with decreasing the ad's text-to-image ratio

• Confirm advertiser's creative meets aspect ratio requirements for Instagram ads with CTA button

• Ensure CTA button directs to active landing page

How can you troubleshoot a Page that's not linked to their Instagram business profile?

• Check the Page ID and see if there is an IG account linked

• Check the Setting for the selected Page and check the IG account linked

• If the user gets an error message saying the IG account is already connected to another Page, close the case as 'Not Supported'

• All of the above

When you navigate to an advertiser's IG account by entering www.instagram.com/[IG handle], you received an error noting 'Sorry, this page isn't available. What does this tell you about the IG page?

• IG account has been suspended due to spam reports

• User has not created an IG account

• IG account has been suspended because the advertiser has reached the limit of IG accounts that can be created for a Page

• The user's Page has been linked to an IG for Business account that is inactive or disabled.

In Catalog Manager, how can you see the sales channel/placement where a product has been rejected? Select all that apply.

• Enter the advertiser's Catalog ID into IDD tool

• Hover over the 'View Issues' alert

• Click into the product and navigate to the "Channels" tab

• Gather the Catalog ID and escalate to BPS team to determine which placement options have caused the rejection

An advertiser is having issues in completing the Instagram Shopping process. Which of the following questions would be applicable to ensure he is eligible for the feature? Select all that apply.

• Does your business sell physical goods?

• What is the location of your business?

• Have you reviewed our Commerce Policies to ensure your account complies?

• Does your Instagram account have more than 1k follows located in your country of residence?

An advertiser contacted you that her Instagram Shopping still has not been submitted for review. When you checked, you saw that there is misleading pricing and availability options. What do you think could be causing this?

• Confirm that Sally's pricing information is aligned with current average costs of the item in question

• Sally has full stock of her listed items, which may set off a flag for lack of demonstrable completed purchases

• Sally has not added her return/refund policy information

• This issue is normally caused by a bug, so escalation would be immediately necessary

An advertiser contacted you about a Page verification for the blue badge. What is the expected turn around time for page verification?

• 24 hours

• 72 hours

• SLA varies

• 48 hours

How would you explain the difference between Instagram shopping & IG Shopping with checkout to an advertiser?

• IG Shopping with Checkout allows a buyer to purchase within the IG App

• IG Shopping with Checkout routes buyers to go to their website

• IG Shopping with Checkout shows a CTA button