If the customer has only one "Jack" or "Wall Outlet" for the coaxial connection, and the customer wants to connect 2 devices in the same spot... The customer must have a:

Is not posible to connect 2 devices

What does"Bolt on" means?

Additional service on a package

The little white dog of a disney movie

Which are the ways that we can receive an account during a call?

Non Verified, Partially Verified, Fully Verified

Non Verified, Partially verified, Complete Verified

Unverified, Half Verified, Fully Verified

If we receive a call with a partially verified account, which is the information that we need to finish the verification process?

SMS or Email to the email or phone number register on the account

Last 4 digit of the card linked to the account

If a customer is calling because he wants to add another username tothe account, which is the process to follow?

Go to the "Account" tab and hit the option "Add a New User"and follow the proper process

Go to troubleshooting and makethe ITG of "adding new users"

Indicate the customer the process to add users in Xfinity my account app

The customers are able to have only one username in the account

Which is the proper process to followin order for us to add a new username?

Assign a type of username, then ask for the full name, phone number, and email and finally send the invite to the cx

Assign a type of username, then ask for the full name, address, and zip code and finally send the invite to the cx

Assign a type of username, then ask for the full name, SSN, and payment card and finally send the invite to the cx

Assign a type of username, then ask for the full name, account number, and email and finally send the invite to the cx

If a customer forget his password for his USERNAME , what can we do about it?

Customer is able to change it in Xfinity.com/Password

Customer is able to change it in Xfinitymyaccount.com

Customer is able to change it in Xfinity.com/Forgot

General Recap Einstein, S4X ML, Foundations,

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Professional Development

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Phone Number & Address are Verification Methods

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Best Cable Service is the Premium Tier

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Xfinity App Is $5 Per Month

true

false

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Select the Speed for Gigabit

1000mbps

700mbps

1200mbps

1150mbps

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How Many Channels are included in the Starter Tier?

120

130

100

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What Is The Speed For Performance Select?

75Mbps

100Mbps

50Mbps

120Mbps

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How Many Channels Do I Have With the Preferred Tier?

250

180

220

200

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General Recap Einstein, S4X ML, Foundations,

Phone Number & Address are Verification Methods

The Best Cable Service is the Premium Tier

Xfinity App Is $5 Per Month

Select the Speed for Gigabit

How Many Channels are included in the Starter Tier?

What Is The Speed For Performance Select?

How Many Channels Do I Have With the Preferred Tier?

How Much For Choice Tv Bolt on?

Select Valid Verification Methods

With Xfinity Flex I Can Watch Live TV

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