LifeSmarts Consumer Rights & Responsibilities

Right to Safety: All states have seatbelt laws and most have helmet laws. Why does the government have an interest in requiring individuals to use these safety devices?

Right to Choose: How does advertising increase the consumer right to choose? How does advertising decrease the consumer right to choose?

Right to Information: There are many sources of information. When a consumer goes online, what criteria should be used to identify reliable, honest product information and ratings?

Right to be Heard: React - he right to be heard will disappear if consumers do not use their voices.

Right to Redress: Consumer complaints are sometimes linked with frustration and anger. Why is it important that consumers not use anger when trying to settle a dispute or complaint?

Right to a Healthy Environment: React - this amendment should be added to the Bill of Rights: "Americans have the right to live and work in an environment that does not threaten the well-being of present and future generations."

Right to Service: Consumers have the right to expect courteous service while in a store or other business establishment. How is a teenager's customer service experience different from an adult's?

Right to Consumer Education: React - as the marketplace becomes more complex, consumer education is needed to navigate and understand consumer rights and responsibilities.