SLA QUIZZ
Authored by Doris Rada
Other
1st Grade - Professional Development
Used 8+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How many days do you have to work the emails of ARS mailbox ?
60
30
10
7
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Whats is the SLA of Dispute claims ?
10
7
60
30
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Whats is the SLA of the New submission 2dary cases ?
7
10
30
60
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many days do we have to work Escalate cases ?
7
10
30
60
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the SLA to work Saleforce ?
10
7
30
60
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the SLA to work SLA or 2dary mailbox ?
15
10
30
60
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many business days do we have to work the cases of unknown provider ?
15
7
10
30
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