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SLA QUIZZ

Authored by Doris Rada

Other

1st Grade - Professional Development

Used 8+ times

SLA QUIZZ
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How many days do you have to work the emails of ARS mailbox ?

60

30

10

7

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Whats is the SLA of Dispute claims ?

10

7

60

30

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Whats is the SLA of the New submission 2dary cases ?

7

10

30

60

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many days do we have to work Escalate cases ?

7

10

30

60

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA to work Saleforce ?

10

7

30

60

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the SLA to work SLA or 2dary mailbox ?

15

10

30

60

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many business days do we have to work the cases of unknown provider ?

15

7

10

30

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