Returning Goods

Why did the customer go to the store?

• He wanted to get a refund.

• He wanted to buy a new pair of shoes.

Why did the customer want to get a refund?

• He didn't like the color of the shoes.

• The shoes were too big.

What did the shop assistant ask from the customer?

• The receipt of the shoes.

• The bag of the shoes.

Why did the cashier not give a refund to the customer?

• Because he lost the receipt.

• Because he wanted more money.

What did the shop assistant do next?

• She offered a credit note for the shoes.

• She gave a new pair of shoes.

What did the customer do?

• The customer left the shop immediately.

• The customer took the credit note.