HRM-Unit 1 Exam Review

The positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career are called:

• Leadership

• Ethics

• Employability

The skills and attitudes necessary to gain employment and participate effectively in the workplace is called:

• Employability Skills

• Transferable Skills

• Mannerisms

A specific style of behavior in the workplace is called:

• Professionalism

• Ethical Behavior

• Code of Conduct

A method of interacting with others respectfully, courteously, and with dignity in the office or workplace is called:

• Employability Skills

• Communication Skills

• Mannerisms

Items such as memos, reports, emails, and faxes are considered:

• Written Communication Skills

• Non-Verbal Communication Skills

• Employability Skills

Using body language, eye contact, and facial expressions to show interest in a conversation is considered:

• Written Communication Skills

• Non-Verbal Communication Skills

• Employability Skills

Trying out all of the possible solutions to a problem and ruling out those which do not work is called trial and error.

• True

• False

Knowing how to assess information and analyze it for validity and relevance with team members is called Conflict Resolution.

• True

• False

Setting aside personal emotions and finding an answer which benefits each position allowing a fair decision which benefits the company as a whole is called Collaboration.

• True

• False

Developing a regular work routine by finding more efficient ways to complete tasks is called Productivity.

• True

• False