"Troubleshooting Computer Problems

Many problems can be diagnosed

• with expensive diagnostic tools

• without expensive diagnostic tools

• with a certified technician

• without a certified technician

Major fault areas to consider

• Hardware failure

• Software failure

• User-generated problems

• All

The most common problem

• Hardware failure

• Software failture

• User-generated problems

• All

It is necessary to determine the last action of the computer.

• True

• False

It is not necessary to write things down during PC troubleshooting.

• True

• False

What stage can a computer experience failure?

• First stage

• Second stage

• Third stage

• Fourth stage

Define blue screen error

A corrupt MBR can cause hard drives to be

• Unresponsive

• Responsive

• Shut down

• Run Smoothly

What utilities are used in recovering from system failure?

• Windows 8 Startup Settings

• Diagnostic Tools

• System Restore

• Automated System Recovery

Restore points are backups of system settings and

• files

• hardware malfunctions

• software programs

• configurations