
Troubleshooting computers
Authored by Ronnie Hayes
Computers
7th - 10th Grade
Used 9+ times

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9 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Your computer switches on and works fine for around half an hour, and then switches off. What should you check?
cooling system (fans, heat sync etc.)
processor
memory
power supply
Answer explanation
If your computer works fine, and then switches off when it warms up. it means that the processor is overheating and the system is shutting down to protect itself. Occasionally, this can also be caused by swollen or popped caps on the motherboard.
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Your computer runs correctly with no problem, but it is very noisy. What can it be? Choose all that apply.
bearings on cooling fans
power supply fan
a wire is touching a fan
a faulty SSD drive
CMOS battery flat
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You have an old computer with a VGA monitor. The colours displayed on the screen just don't seem right. There are colours missing or some colours are incorrectly shown.
hard drive is faulty
not enough memory
monitor cable not connected properly
Answer explanation
Check both connectors; at the PC and at the screen.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When you switch off your computer and turn it back on again, it keeps losing the date and time settings.
CMOS battery needs replacing
You need to change a setting in Windows
Faulty memory module
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You bought a new printer, plugged it in, switched it on, and tried to print. The printer doesn't come up in the list of printers. What could the problem be?
Printer is off
Device drivers need to be installed
You are using the wrong HDMI cable
Answer explanation
HDMI cables are for sound and pictures, not printers.
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
You bought new speakers for your computer. You plug them in and switch them on. You open your music software and begin playing a song. No sound comes out the speakers! What can you check?
Update the drivers
Check the volume level on the notification bar
Check to see if the volume is turned up on the speakers
Check to see if they are plugged into the correct AUX output on the PC
Answer explanation
Speakers plug into the GREEN aux sockect
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You buy a new 128Gb USB 3.1 flash drive for your data backup. However, when trying to use it for backing up data, it is very slow. What can the problem be?
The computer needs more memory
The flash drive is plugged into a black or white USB port instead of a high-speed blue, orange, teal or red port.
The hard drive needs to be defragmented.
Answer explanation
You will only get good speed from a USB device if it is plugged into a 3.0 or above port on the computer. The device must obviously also support USB 3.0 and above.
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