EPC460_CHAPTER 5_LISTENING & CRITICAL THINKING

When paraphrasing the speaker’s message to check your understanding of it, you should avoid “I statements.”

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Critical listening is an advanced type of empathic listening.

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Long-term recall can hold approximately seven chunks of information.

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Information in short-term memory is, on average, limited to about 20 seconds in duration.

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The lecture cues which indicate main and subordinate points are called importance cues.

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You hear with your brain; you listen with your ear.

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When critically thinking about a message, considering the context in which the message is delivered is important in evaluating that message.

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A person responds by asking, “Are you suggesting that I am not doing my job on this project?” You could classify the response as an example of defensiveness.

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Egocentrism is defensiveness carried to an extreme.

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Source credibility is the extent to which a speaker is perceived as competent to make the claims he or she is making.

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