Chapter 2: Planning business messages

“The Writing Process for business messages and oral presentations is always linear and it proceeds from Step 1 to Step 2’’. Is this sentence true or false?

• True

• False

Which phases do good writers spend most of their time on?

• Prewriting

• Revising and proofreading

• Writing

“Who is my primary reader and listener?"

”What position does the person hold in the organization?”

What is the purpose of these questions?

• Profiling the audience

• Choose the best channels

• Responding to the profile

• Both of them

Which is not factor help you decide the best channels?

• The cost

• The importance of message

• The confidentiality and sensitivity of the message

• The feedback of the writers

Which is an important aspect of adaptation? (4 letters: ____)

Focusing on the audience is a modern idea. T/F?

• True

• False

You should use expressions such as “totally awesome, you know, like” to become a professional business person. T/F?

• True

• False

What are noninclusive words?

• chairman

• firefighter

• waiter

• his

• mailman

Which is less courteous language than others?

• Organizing a carpool will reduce your transportation costs

• Am I the only one who can read the operating manual?

• Will you please complete the report by Monday?

• Let's review the operating manual together so that you can get your document to print correctly next time.