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Gobble Quiz #4

Authored by Carlos Suero

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Professional Development

Used 2+ times

Gobble Quiz #4
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14 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What tool do we use to chat?

Zendesk

Slack

Google meet.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What’s chat response time?

24 hours

2 minute

11 hours

All above.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Text business hours?.

From 9:00am to 8:00PM PST

From 7:00am to 9:00pm PST

From 10:00am to 14:00 pm PST

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Do we work text or chat over the weekend?

No

Yes

until 1:00 pm EST.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Can we send pictures through chat and text?

Yes

No

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What should we do in case of a miss chat.?

Email the member back

Report it to your supervisor.

All the above.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What other tool can we use to text the customers?

Textline app

Zendesk

Gmail

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