Gobble Quiz #4

What tool do we use to chat?

• Zendesk

• Slack

• Google meet.

What’s chat response time?

• 24 hours

• 2 minute

• 11 hours

• All above.

Text business hours?.

• From 9:00am to 8:00PM PST

• From 7:00am to 9:00pm PST

• From 10:00am to 14:00 pm PST

Do we work text or chat over the weekend?

• No

• Yes

• until 1:00 pm EST.

Can we send pictures through chat and text?

• Yes

• No

What should we do in case of a miss chat.?

• Email the member back

• Report it to your supervisor.

• All the above.

What other tool can we use to text the customers?

• Textline app

• Zendesk

• Gmail

Under what group should I submit the text as solved?

• Texline.

• Zendesk

• Outlook.

• Gobble site.

Why do we need to merge text line accounts to the user profile in Zendesk?

• To identify all the tickets coming in from that particular member

• All the above.

• Due to space issues.

How much is the shipping fee?

• $6.00 USD

• $11.00 USD per kit.

• $25.00 USD per membership

• Free delivery.