Unit 10 Marketing Test

Clear, accurate writing is a way for you to show what quality?

• Innovative

• Professionalism

• Emotional Intelligence

Which of the following nonverbal signals is most likely to show confidence?

• Slouching

• Sarcasm

• Eye Contact

What is etiquette?

• A person's feelings and outlook about something

• A collection of standards that define proper social behavior in a specific community

• The end result of an employee's work behavior

__________ is the ability to stand up for your own interests and to ask for what you want.

• Discipline

• Assertiveness

• Discrimination

Which of the following things could a company do to encourage innovation?

• Encourage stereotyping and discrimination

• Pay a higher salary to employees who are assertive

• Reward employees who show creativity and who lead positive changes

Which of the following is an example of active listening?

• Staying focused and paying attention to the speaker

• Interrupting the speaker frequently and changing the subject

• Fidgeting and looking around the room

Which of the following is an example of active listening?

• Fidgeting and looking around the room

• Interrupting the speaker frequently and changing the subject

• Staying focused and paying attention to the speaker

Planning how much time a presentation will take is called Blank Space __________.

• presentation management

• setting a goal

• time planning

• budgeting time

What's the most important thing to remember about using special elements like humor or music in a presentation?

• make sure the special elements are very loud

• make sure the audience understands how the special elements relate to their lives

• make sure the special elements don't distract from the goal of the presentation

If you are __________ with your employer, co-workers, and customers, they will be more likely to trust and respect you.

• honest

• unfair

• unethical