HTMP Year 1 Review Chapters 1-4

Hospitality

• Tourist travel and the services connected with it, regarded as an industry combined with hospitality.

• Developing the knowledge and skills required to perform on the job at the highest level.

• The reception and entertainment of guests, visitors, or strangers at resorts; membership clubs, conventions, attractions, special events; and other services for travelers and tourists.

• Services that provide for guest expectations using the physical assets of the property.

Tourism

• Tourist travel and the services connected with it, regarded as an industry combined with hospitality.

• The reception and entertainment of guests, visitors, or strangers at resorts; membership clubs, conventions, attractions, special events; and other services for travelers and tourists.

• The basic, underlying framework or features of a system or organization.

• The experience, education, and skills combined to provide the leadership to a department or segment of a business operation.

To temporarily have a room in a hotel, motel, inn, bed and breakfast, or hostel.

• Guest

• Lodging

• Diversity

• Infrastructure

  
  

  
  

  
  

The basic, underlying framework or features of a system or organization.

• Tangible Services

• Hard Skills

• Hospitality

• Infrastructure

Diversity

• Not excluding any particular groups of people.

• The human quality of being different or varied.

• Tourist travel and the services connected with it, regarded as an industry combined with hospitality.

• To accept how different others are.

Inclusive

• The human quality of being different or varied.

• To have special membership within a business.

• Not excluding any particular groups of people.

• The level where experience, training, and initiative are combined to create the ability to lead employees and satisfy guests.

Services that provide for guest expectations using the physical assets of the property.

• Intangible Services

• Diversity

• Special Services

• Tangible Services

Intangible Services

• Desirable qualities for certain forms of employment that do not depend on acquired knowledge. They include common sense, the ability to deal with people, and a positive, flexible attitude.

• Services that provide for guest expectations using the physical assets of the property.

• Items of value to guests such as comfort, safety, and enjoyable experiences that meet their emotional needs and expectations.

• A measurable set of goals, objectives, and other elements that can be applied by an employer to determine the level of performance achieved by each employee.

A ___________ position is one where the next step develops specific skills and capabilities which can be transferred from one position to another.

• Entry Level

• Skilled Level

• Supervisory Level

• Management Level

You are asked to make a copy of a guest’s itinerary using a copier. This is a form of a:

• Soft Skill

• Learned Skill

• Easy Skill

• Hard Skill