Professionalism 2

Combination of trained skills, polite and positive behaviors, and good judgment that a person uses at work.

• morals

• professionalism

• industry standards

• ethics

Comprised of the expectation for cleanliness and neatness in an employee’s appearance every day on the job.

• standards for dress

• dress code

• professional image

• chef dress code

Using each team member’s strengths so that the group has more success working together than working alone.

• teamwork

• team player

• group work

• team assistance

Refers to the great variety of people in today’s world and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.

• demographic make-up

• cultural differences

• diversity

• cultural variety

Generalizations individuals make about particular groups that assume that all members of that group are the same.

• stereotypes

• bias

• prejudice

• objections

Some things that a group of people may tend to do or feel based on their common shared habits and beliefs, such as religion.

• cultural biases

• cultural tendencies

• cultural stereotypes

• cultural prejudices

Lydia works at a medical facility in which all employees are required to wear white shoes.  Lydia does not agree with the rule.  What should Lydia do?

• Comply with the rule and wear appropriate shoes. 
• Start a petition
• Wear shoes of any color she desires
• Quit her job

 Which of the following demonstrates responsibility?

• Admitting to a mistake 
• Lying about an error 
• Procrastinating
• Taking extended lunch breaks

When is it acceptable to be dishonest in a professional setting? 

• When it benefits the employee 
• When it benefits the client 
• When it benefits the supervisor 
• It is never acceptable to be dishonest.

How should employees behave during interactions with clients and co-workers?

• Professionally
• Opinionated
• Judgmentally 
• Disrespectfully