Aribnb 101

What color is a polar bear's skin

• White

• Black

• Grey

• Red

If the user of the call is verified we have to ask for

• Only for the name

• DOB

• Name AND email address OR payment method with last 4 digits

• Last 4 digits of the payment/payout method

What macro should we use if the user is not responding my call?

• No follow up email

• Follow-up callback unsuccessful

• Solve if no response

• Callbacks and Voicemail Email/Messaging

Do we have to do our solves everyday

• True

• False

Are we allowed to use Casework status on Nova

• True

• False

What is the percentage of the service fee for a Host

• 3%

• 5%

• 15%

• 18%

We take spanish calls

• True

• False

When a Host will get the payout

• 72 Hours after check in

• 24 hours before the check in

• the same day of the check in

• 24 hours after the check in

A Host can set the listing to only for verified users

• True

• False

Wich Tab of Nova does I have to use to create a new ticket.

• Traveling

• Hosting

• Support

• Overview