HOC2013 Business Letter Practice

Business letter is a letter written from one ____________ to another, or to a __________, or a customer to a business.

• business, client

• individual, client

• company, company

• organization, individual

Despite the technology that we have, we are still using letter to communicate. Why? (tick the correct answers)

• relevant

• taken more seriously

• easy format

• to apologize

• permanent record

The followings are purposes of writing a business letter EXCEPT:

• to inform

• to ask

• to reply

• to place comments

• to build rapport

The followings reasons are true for writing a business letter EXCEPT (you may tick more than 1)

• to help make decisions

• to maintain productive relationship

• to start a business

• to broaden market

• to threat

What is the first element/item of a business letter?

What is the third element/item of a business letter? Clue: Calendar

What element/item comes after the letter's date? Clue: Sometimes after/side by side the date, depending on the organization's style,

What element come's after the second address?

How do you address recipients who is not close you?

• Dear Mr. John Connor

• Dear Mr. John

• Dear Connor

• Dear Mr. Connor

How do you address a Malay staff who is of higher position than you?

• Dear Rashid Sidik

• Dear Mr. Sidik

• Dear Sidik

• Dear Mr. Rashid