Esthetics ch. 104E.02

Which of the following questions is considered an open-ended question?

• "You haven’t had a facial for a while, right?"

• "What is your morning routine?"

• "Do you sleep 6-8 hours?"

• "Have you used cleanser today?"

If you sense hesitation from the client about your suggestions made during the Consult service essential, you should:

• ask additional questions to clarify what the client wants

• proceed with the service anyway

• convince the client to change their mind

• offer to prebook the client's next appointment

A consultation record contains all of the following information EXCEPT:

• client's basic contact information

• clients religion

• details of the agreed-upon services/treatment plans

• relevant information regarding the client's health

At what point would you gain consent to move forward during the Consult service essential?

• after the client agrees on recommendations

• after introducing yourself

• Before you ask for referrals

• At the end of the treatment

How often should a skin analysis be performed?

• once a week

• once a year

• once a month

• every time client comes in for a service