(FILL IN THE BLANKS)

___________________ is necessary to make sure that IS resources are optimally used.

(TRUE or FALSE)

Backup is an example of a high priority jobs.

• TRUE

• FALSE

(CHOOSE ALL THAT APPLIES)

Computer resources includes but not limited to;

• Data

• Application software

• Networks

• Telecommunications

• Hardware

This follows a method of prioritizing items to determine the impact of urgency.

• Scheduling

• Incident Handling

• Urgency Handling

• IT management

• Problem Management

It aims to resolve issues through in-depth analysis and investigations of a major incident.

• Problem Solving

• IT Management

• Problem Management

• Incident Management

(CHOOSE ALL THAT APPLIES)

Logs should contain the following kinds of errors:

• Hardware logs

• Timesheet logs

• Network logs

• System Logs

• Application Logs

In I.S. Management, unresolved problems should be ?

• Accepted as it is

• Mark as income loss

• Set aside

• Escalated

The function is to provide a specialized knowledge of production system, identify and assist in system change and assist in problem resolution.

• System Analyst

• Support/Helpdesk

• IT Engineer

• Software Developer

It can also be used when changing hardware or upgrading software off-the-shelf applications.

• Tech Support

• Change Management Process

• IT management

• IT vendor

This is a process where software is made available for user and the term release often described as the collection of authorized changes.

• Release Management

• IS Management

• IT Management

• Project Management

• Business Management