Which of the following is true of dressing in a clean, wrinkle-free uniform?

It is important and a sign of professionalism.

It is not necessary as long as a PCT performs their job properly.

It is not necessary because most employers do not care about appearance.

It is an outdated standard that can be ignored

What are 2 common requirements for PCT certification?

Completion of a PCT course and passing a test given by the certification agency

Recommendation from a healthcare professional and a job offer at a hospital

A letter stating the person’s reasons for becoming a PCT and recommendation from an instructor

Completion of a PCT course and a letter of recommendation from a hospital administrator

In some cases, ___________________________ is accepted for PCT certification in place of a training course.

An independent research project

Which of the following is considered unethical?

Asking a patient’s son for his phone number when the patient is discharged

Telling a patient you were happy to have met and cared for her

Asking a patient if she would like her family members to stay in the room or go to a waiting area during a care procedure

Telling a patient that you are very happy about the improvements you have seen to her health during her hospital stay

What document replaced the American Hospital Association’s Statement on a Patient’s Bill of Rights?

The Dying Person’s Bill of Rights

Before a patient participates in a medical research study, a provider must

Give a detailed explanation of the study and tell the patient about possible risks

Ask if the patient wants to know what the risks may be

Arrange for the patient to talk to the researchers who are running the study

Make sure the patient does not know about any risks involved

A patient being treated in the emergency department collapses. He is not breathing and has no pulse. The patient has a DNR order in his chart. Which of the following is true?

Any trained healthcare worker must start CPR right away.

Only an emergency medical technician can start CPR.

A patient assigned male at birth uses the name Ms. Jones and uses she/her pronouns. A PCT must

Use the patient’s preferred name/ pronouns

Use the patient’s preferred name/pronouns if it does not conflict with the PCT’s personal beliefs

Try to remember to use the patient’s preferred name/pronouns

Apologize to the patient if the PCT does not want to use the preferred name/ pronouns

What is one way a PCT can promote patient rights during care?

By letting the patient make as many choices as possible about how care is performed

By performing care quickly so the patient can be left alone

By telling the patient stories about other patients during care so he feels less isolated

By making all decisions for the patient so as not to cause stress

How does HIPAA protect patient rights?

By keeping health information private and secure

By making sure patients are only treated by qualified providers

By protecting choices about what care to receive

By requiring healthcare workers to report abuse

A local news anchor is being treated at the hospital where Juan works as a PCT. He tells his friends that he is caring for the news anchor and even drew her blood. Which of the following is true?

What Juan did was illegal and unethical.

What Juan did was not illegal, but it was unethical.

What Juan did was not illegal or unethical because the news anchor is a public figure.

What Juan did was not illegal or unethical because the news anchor signed a form consenting to treatment.

Which law requires that hospitals provide necessary emergency treatment for patients even if they cannot pay?

EMTALA (Emergency Medical Treatment and Labor Act)

HIPAA (Health Insurance Portability and Accountability Act)

CLIA (Clinical Laboratory Improvement Amendments)

ADA (Americans with Disabilities Act)

A PCT is drawing blood from a child who is very frightened and keeps pulling his arm away. The PCT says, “Stop it!” and grips the child’s arm very tightly. This behavior

Should have been left to the parents

Can only be done by a nurse or provider

Suspected abuse of a patient must be reported

If the abuse seems to be ongoing

Only if the patient consents to the report

What is the purpose of an incident report?

To help prevent future incidents and improve quality of care and patient safety

To find out who is to blame for the incident and punish the person appropriately

To hide the details of the incident from legal authorities

To guarantee the facility will not be considered liable for any injuries

What should not be discussed in an incident report?

Blame or liability for the event

Details of response to the event

The person’s reaction to the event

Why are a PCT’s communication skills important to the quality of patient care?

Because PCTs communicate observations and concerns about patients to the nurse

Because patients will tell others positive things about the facility if a PCT is pleasant to talk to

Because nurses and providers do not have the time to talk to patients themselves

Because good communication gives the PCT information they need to make a diagnosis

During a blood draw, a patient winces when the needle is inserted and then bites her lip. The PCT asks if she is in pain and the patient says she is not. What might make the PCT think the patient is not telling the truth?

The patient’s nonverbal communication

The patient’s verbal communication

The PCT’s nonverbal communication

The PCT’s verbal communication

What would be the most professional way for the PCT to clarify the situation described here: During a blood draw, a patient winces when the needle is inserted and then bites her lip. The PCT asks if she is in pain and the patient says she is not.

“It’s OK to tell me if it hurts. It looks like you might be in pain.”

“I think you’re lying to me. It hurts, doesn’t it?”

“That’s kind of sus. It looks like you’re hurting.”

“Do I trust your words or your face?”

Keaton works as a PCT at a facility that uses an online medical interpretation service. Mrs. Qian is a new patient who is a native speaker of Mandarin Chinese. Every time Keaton asks her a question, she pauses and then nods and says, “Yes.” Keaton is not sure she understands. What should he do?

Tell the nurse he would like to use the interpretation service

Ask her if he should Google common words in Chinese

Try to trick her into giving an incorrect answer so he can prove she does not understand

Ask the nurse to assign a Chinese speaking PCT to care for her instead of him

When PCT Johanna is helping patients who are obese with their meals, she suggests they eat their vegetables first and avoid carbohydrates. She removes desserts from their trays. She does not do this with other patients. Which of the following is true?

Johanna’s actions are not correct and may be based on bias; they may harm patients.

Johanna’s actions help these patients by improving their habits.

Johanna’s actions are not correct but they are harmless.

Johanna’s actions make no difference since she is not a provider.

A PCT is caring for an elderly patient who has complained several times that a new medication is making her feel sleepy and confused. The PCT believes these feelings are not related to the medication and are normal for an older person. Which of the following is true?

The PCT should report the patient’s complaints.

The PCT should look up the drug and see if these are possible side effects before deciding whether to report them.

The PCT should suggest that the patient tell the nurse.

The PCT should ask the patient’s family members if they have noticed a difference in the patient.

A patient tells the PCT caring for him that he is scared and sad because the doctor suggested hospice care. Which of the following is a validating response from the PCT?

“I’m sorry to hear that. It must be so hard.”

“Well, surely there are more cheerful things we could talk about!”

“I wouldn’t worry yet. You should definitely get a second opinion.”

“You’ll be fine. I promise.”

A patient has been diagnosed with cancer. The PCT tells the patient and her family that her aunt beat cancer by cutting all sugar and other inflammation-causing foods from her diet. What can be said about the PCT’s comment?

It is an example of giving advice, which is beyond scope for a PCT.

It is an example of effective therapeutic communication.

It is an example of assertive communication.

It is an example of validation.

A patient is having intense pain. The nurse just gave her medication that should soon help. A PCT is giving the patient a bed bath and can tell the patient is hurting. Which of the following is an example of effective therapeutic communication by the PCT?

“Would it help if I just stop and hold your hand for a minute? Or just sit with you?”

“Maybe saying a little prayer would help.”

“I know you’re a tough cookie. Hang in there, sweetie!”

“Oh, it can’t be all that bad, can it?”

Which of these is a statement of fact?

“Mr. Oram sent his lunch and dinner back.”

“Mr. Oram is grumpy today.”

“Mr. Oram is always mean to people.”

“Mr. Oram hates the food here.”

Which of these is a statement of opinion?

“Mrs. Reddy is acting strangely.”

“Mrs. Reddy’s pulse was above normal last time it was measured.”

“Mrs. Reddy has used her call light 5 times this afternoon.”

“Mrs. Reddy fell getting out of bed.”

A patient has a fever of 101°F. She is pale and her skin is damp. She reports having a headache. She also says she has been feeling lightheaded and feels pressure in her sinuses. Which of these are signs?

Fever, pallor, and skin condition

Fever, headache, and sinus pressure

Pallor, skin condition, and lightheadedness

Headache, lightheadedness, and sinus pressure

A patient has a fever of 101°F. She is pale and her skin is damp. She reports having a headache. She also says she has been feeling lightheaded and feels pressure in her sinuses. Which of these are symptoms?

Headache, lightheadedness, and sinus pressure

Fever, headache, and sinus pressure

Fever, pallor, and skin condition

Pallor, skin condition, and lightheadedness

Which of the following would be the best way for a PCT to describe this situation to the nurse: A patient has a fever of 101°F. She is pale and her skin is damp. She reports having a headache. She also says she has been feeling lightheaded and feels pressure in her sinuses.

“The patient has a fever of 101°F. Her skin is pale and damp. She reports headache, sinus pressure, and lightheadedness.”

“The patient has developed a nasty sinus infection.”

“The patient has a fever and is all clammy. She’s also been feeling weird.”

“I think that patient needs antibiotics. She has a fever and a sinus headache.”

CPCT/A Certification Practice Questions 1/25

Authored by Tracy Booker

Professional Development

Used 42+ times

CPCT/A Certification Practice Questions 1/25

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MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What types of tasks do patient care technicians commonly perform in inpatient care settings?

Diagnostic and screening tasks

Delegated care tasks

Assessment and treatment tasks

Triage and management tasks

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following is a task that may be assigned to PCTs?

Minor laceration repair

Administering medications

Drawing blood for testing

Explaining the patient’s diagnosis

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

If a PCT works for a heart care hospital, which of the following tasks might he perform often?

Conducting EKGs

Interpreting EKGs

Cardiac catheterization

Treating patients who become unresponsive

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which other healthcare workers do many of the same tasks PCTs perform?

Physical therapists and speech therapists

X-ray technicians and respiratory technicians

Nursing assistants and medical assistants

Pharmacy technicians and medication aides

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following is true of PCTs and home health care?

PCTs who work in home care may do housekeeping tasks in addition to caring for clients.

PCTs are never hired to do home care.

PCTs who work in home care often give injections.

PCTs who work in home care must be licensed.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

A PCT notices that a patient is having a hard time gripping utensils during meals. Which care team member could help?

Occupational therapist

Physical therapist

Medical social worker

Speech-language pathologist

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

If a PCT has a concern about another employee, how should she address it?

By posting on social media

By telling other PCTs and asking if they agree

By using the facility’s chain of command

By making an anonymous complaint to the director of nursing

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CPCT/A Certification Practice Questions 1/25

What types of tasks do patient care technicians commonly perform in inpatient care settings?

Which of the following is a task that may be assigned to PCTs?

If a PCT works for a heart care hospital, which of the following tasks might he perform often?

Which other healthcare workers do many of the same tasks PCTs perform?

Which of the following is true of PCTs and home health care?

A PCT notices that a patient is having a hard time gripping utensils during meals. Which care team member could help?

If a PCT has a concern about another employee, how should she address it?

What is the term for the responsibilities that are within the knowledge, training, and legal definition of a profession?

PCT Jonah forgets to identify Mrs. Contreras and check the meal card before helping her eat dinner. He realizes after she eats that he gave her the wrong meal. He reports his mistake immediately. Which characteristic of professionalism does this show best?

Which of the following is true of dressing in a clean, wrinkle-free uniform?

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