DECA Review #1 - Business Administration Core

What type of difficult customer may be the most trying on your patience and do the most damage to the image of your business?

• Slow/methodical

• Domineering/Superior

• Suspicious

• Disagreeable

Under which of the following circumstances is a cosigner held legally responsible for paying the balance

owed on a bank loan:

• The borrower defaults on the loan.

• The lender defaults on the loan.

• The borrower's interest rate increases.

• The lender's interest rate increases.

Jean, Keisha, and Kyle want to start their own business but are concerned about the higher tax rate for

corporations as well as the double taxation on corporate profits and dividends paid to stockholders. What

type of business ownership should they consider?

• "S" corporation

• Partnership

• Open corporation

• Close Corporation

Ramona's teacher is giving directions for the midterm; but the two students sitting on either side of

Ramona are whispering to each other, and it's hard for her to hear. Ramona focuses all of her attention

on the teacher, so she doesn't miss anything important. Which of the following steps for following

directions does this situation illustrate:

• Acknowledging directions verbally or nonverbally

• Eliminating distractions

• Reaching consensus

• Recommending alternatives

A credit manager must write a letter of rejection to a credit applicant. To maintain the customer's

patronage, the letter should

• not mention the credit application.

• state the bad news immediately.

• be a formal letter of apology.

• open with a positive statement.

When reconciling bank statements, it is important to consider

• services not available online.

• the number of transactions.

• checks that have not cleared.

• the types of payroll deposits.

How does communicating with others help you to maintain a positive attitude?

• By providing you with support for your ideas

• By helping you to feel understood

• By allowing you to justify your opinions

• By informing you about others' achievements

Ben and Tasha are coworkers who are applying for the same supervisory position in the company and

now they are NOT speaking to each other. The reason for the conflict is

• exclusion

• unclear boundaries.

• authority

• unclear expectations.

Molly works in operations. Her job is to make sure that the business has all the supplies it needs to keep

production going smoothly. Molly works in the area of

• puchasing

• financial analysis

• marketing

• human resources management

Lucia, a business owner, just hired a new employee. What is one thing she should be sure to do on the

employee's first day?

• Let the employee work on trivial tasks for a few days so that s/he can ease into working.

• Start the new employee on work right away so that s/he becomes accustomed to his/her job

  duties.

• Provide the new employee with all the details of every project s/he will be working on.

• Assign the new employee a mentor who can answer any questions s/he may have.