COMM 113 - Business Writing

You need to update staff about the replacement of old software and provide instructions for using the new software. You should send a...

• Text

• Email

• Memo

• Letter

You had a flat tire and need to inform your supervisor you're going to be late for work. You should send a...

• Text

• Email

• Memo

• Letter

Your boss sent a memo with information about using new software. You're confused about a few items in the memo and have some questions. You should send a...

• Text

• Email

• Memo

• Letter

You need to fire an employee for misconduct at work. You should send a...

• Text

• Email

• Memo

• Letter

You need to update a client about a delay in receiving their interlibrary loan.

• Text

• Email

• Memo

• Letter

You're working a shift and you experience a sudden issue and need immediate help. How should you contact your boss?

• Text

• Email

• Memo

• Phone call

Which of the following is not true about texting for work.

• You should state your name and company at the beginning of your message.

• You should text for short updates and questions.

• You can use incorrect grammar and punctuation.

• You don't need to use a closing for texts.

Which of the following is not true about memos?

• Memos need to have a friendly greeting and closing.

• You need to have a clear and specific subject.

• Memos are used to communicate information within an organization.

• Memos are often used to write short reports.

Which of the following is true about letters?

• Letters are always printed and sent via mail.

• Letters always communicate with people outside your organization.

• Letters always use formal and courteous language.

• Letters always include a subject line.

Which of the following is not true about emails?

• Emails always need a clear and specific subject line.

• If you're emailing from your phone, you can use emojis.

• Emails can be quite formal or quite casual.

• Emails should be always be clear and concise.