Introduction to Customer Service Unit Review

Introduction to Customer Service Unit Review

11th - 12th Grade

40 Qs

quiz-placeholder

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Introduction to Customer Service Unit Review

Introduction to Customer Service Unit Review

Assessment

Quiz

Professional Development, Business

11th - 12th Grade

Medium

Created by

Eric Fagerlin

Used 14+ times

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40 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service does not impact customer experience.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How you say something is NOT as important as what you say.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An open question:

requires only a one-word or short answer

requires more than a yes or no answer and encourages the customer to provide more information

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When at work, you do not represent the company in all you say and do.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You should care about customer service, as an employee, because poor customer service translates to lost revenue.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are ways companies gather customer feedback?

Surveys

Social media

Customer complaints

All of the above

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