ICT and Retail Industry

What does EPOS mean?

• Electronic Point of Sale
• Electronic Pin of Sale
• Elected Pin of Sale
• Electronic Pin of Save

What is a Barcode?

• Code of lines

• A machine-readable code in the form of numbers and a pattern of parallel lines

• A machine-unreadable code in the form of numbers and a pattern of parallel lines

• A machine-editable code in the form of numbers and a pattern of parallel lines

What is a Loyalty card?

• A card that stores your shopping information and gives you benefits

• A credit card

• A debit card

• A billing facility

What is a consumer?

• A person who previews goods and services for personal use
• A person who looks at goods and services for personal use
• A person who purchases goods and services for personal use
• A person who produces goods and services for personal use

What is ecommerce? 

• A person who purchases goods and services for personal use
• People or groups of people that the store want to target a product towards
• Commercial transactions conducted electronically on the Internet.
• An electronic device that can read and output printed barcodes to a computer.

What is the main use of a database?

• Collects data and produces reports
• Calculates sums
• Stores data about anything in any order
• Stores data in a logical and structured order

What are the skills needed for successful retail sales ?

• Soft skills

• Hard skills

• Both the above

• None of the above

Retail selling includes all activities needed to sell goods, products or (a)   to the final consumers.

Dealing with difficult people, chose from the following

• Sale skills

• Communications and customer service skills

• Personal mastery skills

• Knowledge of product and services

What is SKU (Stock Keeping Unit)?

• The breadth of merchandise

• Each different item of merchandise.

• The number of merchandise categories a retailer offers.

• The number of different items offered in a merchandise category.