Q2-SECOND SUMMATIVE TEST

1.Which of the following is a polite word to be used once the customer is saying “thank you” to your good service?

• A. Welcome

• B. Sorry

• C. Please

• D. Excuse me

2. You are assigned receptionist in the restaurant. A male customer is coming as first customer on that day. What will you do first?

• A. Approach the customer and lead the way to his table

• B. Open the door and greet him pleasant smile

• C. Welcome him with smile and call a waiter

• D. Wave your hand and point where to go

3. Which of the following is “Good morning” greeting to the guests?

• A. 00:00 – 11:59 am

• B. 12:00 – 06:59 pm

• C. 07:00 – 11:59 pm

• D. None of the above

4.Which of the following is the person who welcomes or greets guests in the restaurant?

• A. Waiter

• B. Head waiter

• C. Receptionist

• D. None of the above

5. Which of the following is the duty to greet and seat the guests?

• A. Waiter

• B. Supervisor

• C. Manager

• D. Bartender

6. Which of the following is appropriate to say if the customer has no reservation?

• A. May I know how many are expecting, Sir?

• B. Table for how many persons?

• C. How many are you, Sir?

• D. Table for two or three?

7.Which of the following is the polite term used by the waiter to help the guest by pulling back the chair when they are about to sit?

• A. Welcome

• B. Sorry

• C. Please

• D. Excuse me

8. If you have four customers and one of them is a senior citizen who is physically weak, where should he be seated in the restaurant?

• A. In the corner side

• B. Close the waiter’s station

• C. Against the wall

• A. D. Near the door

9. Which of the following should be done prior the arrival of customer who has made a reservation?

• A. Place the food and drinks on the table

• B. Prepare the table

• C. Prepare the food

• D. Cook the food

10. Which of the following is a polite word to be used once your customer appreciate your good service?

• A. Please

• B. Sorry

• C. Excuse me

• D. Thank you