Q2-SECOND SUMMATIVE TEST

Q2-SECOND SUMMATIVE TEST

11th Grade

20 Qs

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Q2-SECOND SUMMATIVE TEST

Q2-SECOND SUMMATIVE TEST

Assessment

Quiz

Specialty

11th Grade

Practice Problem

Hard

Created by

Democrito Flores

Used 18+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

1.Which of the following is a polite word to be used once the customer is saying “thank you” to your good service?

A. Welcome

B. Sorry

C. Please

D. Excuse me

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

2. You are assigned receptionist in the restaurant. A male customer is coming as first customer on that day. What will you do first?

A. Approach the customer and lead the way to his table

B. Open the door and greet him pleasant smile

C. Welcome him with smile and call a waiter

D. Wave your hand and point where to go

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

3. Which of the following is “Good morning” greeting to the guests?

A. 00:00 – 11:59 am

B. 12:00 – 06:59 pm

C. 07:00 – 11:59 pm

D. None of the above

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

4.Which of the following is the person who welcomes or greets guests in the restaurant?

A. Waiter

B. Head waiter

C. Receptionist

D. None of the above

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

5. Which of the following is the duty to greet and seat the guests?

A. Waiter

B. Supervisor

C. Manager

D. Bartender

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

6. Which of the following is appropriate to say if the customer has no reservation?

A. May I know how many are expecting, Sir?

B. Table for how many persons?

C. How many are you, Sir?

D. Table for two or three?

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

7.Which of the following is the polite term used by the waiter to help the guest by pulling back the chair when they are about to sit?

A. Welcome

B. Sorry

C. Please

D. Excuse me

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