February's Quizz

In which scenarios we can reship/refund a Lost package order?

• Shipped from the store more than 15 business days

• Shipped from the Wh. Already 10 business days and no recent update.

• Shipped from the store. Already 10 business days and no recent movement.

• We don't ever reship. All Lost package orders are sent to the Reship/Refund Q.

The customer has the GC starting with 6178525. His options are: Get a new electronic GC via email, or we can send him a physical GC.

• True

• False

What does the customer need if he loses his physical GC:

• The order number for the purchase

• The receipt

• The GC number

• The transaction ID

If you're helping the customer to place an online order and the cc is saved, can we ask for the security code?

• False

• True

How many times do we get Pro Days per year?

• 2 times per year along with the Pro Boxes

• 4 times per year

• 6 times per year

What can we do when the order is sent out to the wrong address and it comes from the WH? (Multiple choice)

• Make sure the order is in released status

• Send the request to change the address in Order Request channel

• Ask your TL/ T2 To please cancel the order

• Send an email to the wh requesting to change the address

• Explain cx that this request may take 2 business days and we don't guarantee this process can be done

An order is in Open status but Not Exported in SFCC. The order was placed last night. Cx should place a new order.

• True

• False