Managing Change

The controller manager is

• motivating

• helpful

• rewarding

• bossy

The facilitator encourages employees to take active membership in the business

• True

• False

Employee empowerment is employees being trusted to have freedom to use their own skills and knowledge.

• True

• False

What is a benefit of employee empowerment

• Employees have full freedom

• Managers have to focus on employees less

• Business gives better service to customers

• Employees make better choices

Employee participation includes

• Managers and employees

• Share options

• The council

• Board of directors

Work directors is when employees have seats on the companies board of directors.

• True

• False

What is number 2

• informing

• storming

• warming

• warning

Teams don't satisfy social needs

• True

• False

TQM

• The quality managing

• Total quality member

• Total quality management

• The quality managed

This describes "system in place to insure products meet the desired level of quality for consumer satisfaction"

• Quality affirmation (QA)

• Total quality management (TQM)

• Assurance of quality (AQ)

• Quality assurance (QA)